General Support
Questions & Help
Bot setup questions, how-to guidance, account access, download issues, and everything else.
✉ support@urbot.netBilling & Orders
Purchases & Refunds
Order lookups, refund requests, billing disputes, and download token issues.
✉ billing@urbot.netLegal
Legal Inquiries
DMCA, IP licensing, EULA questions, privacy compliance requests, and mailing address.
✉ legal@urbot.netRefund Requests
How to request
Email billing@urbot.net with your order ID. Include the email address used at checkout.
Our guarantee
We honor refunds within 30 days for non-working products — no questions asked. If your bot doesn't work as described and we can't fix it, you get your money back.
Processing time
5–7 business days via your original payment method.
Full policy
Technical Issues
What to include
When reporting a technical problem, please include:
- Bot name (e.g. "Professor")
- Purchase email address
- Description of the problem
- What you expected vs. what happened
- Browser & OS (if relevant)
Common issues we fix fast
We can usually resolve these within a few hours:
- Expired download links
- Download token exhausted (10-use limit)
- Missing purchase confirmation email
- Payment processed but no download access
- Bot file won't load or is corrupted
Company Information
TSI Inc.
For our mailing address, please contact legal@urbot.net.
We are a fully remote, server-first company.
URBot.net is a product of TSI Inc., a Charitypats.com initiative.
We are a fully remote, server-first company.
URBot.net is a product of TSI Inc., a Charitypats.com initiative.
Quick Reference
General support
support@urbot.net — setup, account, downloads, how-to
Billing & orders
billing@urbot.net — refunds, disputes, payment issues
Legal
legal@urbot.net — DMCA, IP, EULA, mailing address
Privacy
privacy@urbot.net — data requests, deletion, GDPR/CCPA
Response time
Within 24 hours for all inquiries. Billing issues are typically resolved same business day.